Rajeev Juneja recalls his first day in the pharmaceutical industry in 1984. He was 19 and had dropped out of college to work as a representative for the generic drugmaker that he had co-founded with his family. His older brother Ramesh’s instructions were clear: Leave the house by 8.30 am and don’t come back before 10 pm. Rajeev was to network with staff at a medical college near the family home in Meerut, Uttar Pradesh. “For the first two days, I didn’t have the courage to meet any doctor,” he says. His confidence slowly improved and he started shadowing other reps to see how they interacted with doctors and presented promotional materials.