P Kaniappan, MD, led a transformation at Wabco India that entailed a change in mindset of the workforce
Image: P Ravikumar for Forbes India
P Kaniappan hadn’t seen it coming. It was 2012 and Wabco India, where Kaniappan is managing director, was supplying air brake systems to domestic commercial heavy vehicle manufacturers. So, when a global original equipment manufacturer (OEM) snubbed Wabco in the run-up to its India foray, his team was shaken.
Indeed, the ‘times they were a-changin’, but the same could not be said about Wabco India’s shop floors. Comfortable as a leader in its category—Wabco makes safety and control systems for trucks and buses—the company had been caught napping, while potential customers yearned for components that matched its Belgian parent’s state-of-the-art offerings.
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“For decades, we were the market leaders in India and predominantly serving Indian customers. When the market opened up, global players came with new standards which required company-wide recalibration,” says Kaniappan, sitting in his sprawling office at Wabco India’s manufacturing unit in Ambattur, Chennai. “The transformation required was behavioural; to help our team move out of its comfort zone and rise to new standards of quality, project execution and product performance.”
FOR Belgium-based Wabco, India is now a manufacturing hub for its global clientele
(This story appears in the 31 August, 2018 issue of Forbes India. To visit our Archives, click here.)